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Returns and Exchanges




We hope that your purchase was exactly what you were looking for. If not, Clean Flames by The Elite Home will accept returns of product in new, uninstalled condition and original packaging within thirty days of receipt, unless otherwise noted on the product page or below.


Please contact Customer Care to request a return authorization form.


You are responsible for the cost of return shipping. We will credit your account within ten days of receiving the product in our warehouse, less a deduction for the price of actual outbound shipping costs if you utilized our free shipping program and a fifteen percent restocking fee.


To ensure it arrives safely, we highly recommend you return the product via the shipping method/carrier we used in the original shipment. You must initiate shipment within 10 days of the return merchandise form's acceptance.


Cancellations only accepted within 24 hours of purchase.


We are unable to accept returns of Electronic Ethanol Fireplace Burners and Fireboxes, as they are custom order pieces. All Malm orders are also non-refundable, as they are made-to-order. It is the client's responsibility to ensure that all building and other municipal codes, should they exist, are adhered to. Clean Flames by The Elite Home is unable to accept returns for reasons relating to code enforcement.